1.Service Introduction

From over ten years work experience of manufacturing, distribution and market service of generator unit, Victory has developed a whole set of customer service process. We provide quality service to customers strictly according to ISO and service standards.

Service Commitment: Victory’s service, taking “Sincere & Creditable, Customer Satisfaction” as the first essential, customer demands as the center, makes you satisfied by fastest speed, greatest skill and sincerest attitude.

All calls or letters from customers be processed and replied within 24 hours.

Service engineer 24 hours standby.

Service engineer cannot leave the site before fault being solved, or without permission of customers.

Service Concept:

Quick Response, Efficient Work, Considerate Service

Service Objective:

Exceed Customer Expectation, Surpass the Industry Standard

Service Strategy:

To low usage cost of customer by standardized, differentiated and super-worthy service, and finally enhance the profitability and ability to buy of customers, so as to upgrade brand competitiveness of Victory’s service, and lead the service trend of the industry.

2.Service Contents and Networks:

Main service content:

Pre-sales Service

Provide technical consultation of products;

Selection guideline for diesel generator set;

Unit operator training;

Make scientific and complete power solution for special customers.

In-sale Service

Record of unit identity;

Products transportation support;

Unit installation and commissioning;

On-site operation training.

After-sales Service

Service Engineer 24 hour standby;

Arrange return visit of technician regularly, to reassure customer to use;

Answer consulting, eliminate defects;

Long-term spare parts supply;

Repairing and maintenance service.